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Contents
New CDD Status: Ready for CDD
Clients you add now start with the CDD status Ready for CDD, so it's clear which clients are waiting for an initial CDD.
| Change | What it means for you |
|---|---|
| New clients | Show Ready for CDD in the CDD Status column until you start an initial CDD. |
| Existing clients | Clients previously showing a CDD status of Prospect, or CDD In Progress with no initial CDD started, now show Ready for CDD. |
| Groups | Groups no longer have a CDD status. CDD is completed for each client in the group. |
| Client status | Unchanged. Prospect is still a Client status. |
For further information, see Clients Screen Filters and How to Add and Manage Clients.
Cancel and Restart an Initial CDD
You can now cancel an initial CDD that's in progress and start again with a clean record.
| Step | What you do |
|---|---|
| 1 | On the Clients screen, find the client with an initial CDD in progress. |
| 2 | Select the three dots in the Actions column, then select Cancel Initial CDD. |
| 3 | Select Cancel CDD to confirm, or Keep working to return without cancelling. |
- Cancelled status – a cancelled CDD is recorded as Cancelled. The Closed status has been removed, and CDDs previously shown as Closed now show as Cancelled.
- Start again – select Start Initial CDD to begin a new CDD, including for clients whose CDD was previously Closed. No information is carried over from the cancelled one.
- One at a time – if a CDD is already in progress, you'll see Continue Initial CDD instead of Start Initial CDD.
- Audit log – cancelling an initial CDD is recorded in the Audit Log.
Before you cancel Cancel CDD applies to initial CDDs only. Any progress saved in the cancelled CDD is discarded.
For further information, see Initial Client Due Diligence.
Initial CDD Improvements
We've made several changes to the Initial CDD workflow based on beta feedback.
- Start earlier – you can start an initial CDD when the client status is Contact, Prospect, Pre-commencement or Active. You no longer need to finish onboarding first, and the Service engagement toggle no longer affects whether CDD can start or the client's CDD status.
- Start from the client page – select Start Workflow, then Start Initial CDD or Continue Initial CDD.
- See what's missing – at the Determination step, a Complete the following to generate Initial CDD message lists any step with missing mandatory information. Select a step to go straight to it. The message clears once everything is complete.
- Required fields highlighted – when you return to a step, mandatory fields that are still empty are highlighted with a validation message.
| Step | What's changed |
|---|---|
| Summary & Initiation | For individual clients, the legal name now displays when one has been recorded. If there's no legal name, the client name is used. |
| Identity Verification & Related Parties | The Document Type list only shows types that apply to the entity type. For example, individuals show Photographic ID, Proof of Address and Medicare Card. Each uploaded file now has its own row with its original file name, and PDF and image files can be previewed. Relationship to Client is now a select-only list, consistent with relationship fields elsewhere in Clients. |
| Determination | Final risk rating and Required CDD level now fill in automatically, so you can finish without saving first. The outcome options now sit under a required Select an outcome field and stay neutral until you select one. |
| Initial CDD Record | The verification method selected for each related party now appears in the generated record. |
ID Verification
- New status names – ID verifications waiting on the client now show as Awaiting Client (previously Pending), and those waiting on a BGL review show as Awaiting BGL (previously Manual Review).
- Archiving clients – you can no longer archive a client while their ID verification is Awaiting Client. Void the verification request first, then archive. A message confirms when the client has been archived.
- Reminders – sending a reminder to a client with no email address now prompts you to add the missing details instead of showing an error.
For further information, see Initial Client Due Diligence and Client ID Verification.
Client Onboarding Improvements
- Related Parties – relationships added on the client page now show as read-only in the onboarding workflow. Edit them from the client page.
- Relationship to Client – for Company, Partnership and Association clients, the list now includes Representative, Shareholder, Director, Partner, President, Board Member, CEO and Other.
- Client Details – required fields are now checked when Subject to Regulatory Oversight or Strata/Community Association is turned on.
- Documents – Describe the differences is required when Matches onboarding information? is off, and Provide details is required when Any concerns? is on.
- Title – Miss has been added to the Title list.
- Assigned to and reviewer – ceased users no longer appear in these lists.
- Client Onboarding Record – section headings no longer show numbers, country of residence shows the country name, CEO displays correctly as a relationship, and the authority to act line no longer appears for Partnership and Association clients.
For further information, see Client Onboarding.
Client Page Enhancements
- Contact Details – the registered office address no longer shows for Association, Self Managed Super Fund, Partnership and Trust clients.
- Ownership % – now accepts up to 2 decimal places, on the client page and in onboarding.
- Authority to Act – only shows when the relationship type is Representative.
- Service engagement – shows Engaged when the Service engagement toggle is on and Pre-commencement is off.
- Names – a name made up only of spaces can no longer be saved when adding a client or key personnel.
For further information, see How to Add and Manage Clients.
Audit Log Tracking
- Initial CDD documents – downloading or viewing a document attached to an initial CDD is recorded with the new Download action, including the client name and file name.
- Cancelled initial CDDs – cancelling an initial CDD is now recorded.
- Only changed fields – when you update a client's communication details, the entry lists only the fields you changed.
For further information, see the Audit Log article.