Please note this feature is in Beta
This feature is currently in Beta and is only available to users who have been provided access.
If you wish to get access to this screen, please contact your Account Manager and request access to the Client ID Verification Beta in Firm Verify.
- Details for your Account Manager can be found on your MyBGL Dashboard screen.
Overview
The Client ID Verification process you request an identity verification check for clients when you don't already hold their identification details in FirmVerify. This is done through a secure online portal meaning you don't need to collect or handle their ID documents directly.
This verification process utilises FrankieOne's platform, which checks an individual's details over a number of databases related to Government IDs, Anti Money Laundering, Global Sanctions, and Adverse News.
This article covers how to submit the request, what your clients see, and how the results display in Firm Verify.
Navigation
| From the Main Toolbar, click Clients. |
Before completing ID verifications, the client must be added. This can be done by selecting Add Client+.
Instructions
- Click on the Client to open their details.
- From the Client Details screen, select Request ID Verification:
- Select the desired ID Verification method, including how many ID sources are required:
An email will be sent to the client. They will need to open the link contained in the email to continue the verification process.
The following steps are to be completed by the client after receiving the ID request email.
The email received contains a link to complete the identity verification process that was requested:
Clicking the link will redirect to a new webpage.
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Click Send Code. This sends a six-digit authentication code to your email.
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Successfully entering the authentication code brings you to the Identity Verification screen:
Biometric Scanning Differences
If Biometric scanning is selected, you will be prompted to continue with the process on your mobile phone.
Select what document you want to scan/upload:
- Using your phone, take the required pictures of the selected identification document.
- Once the Identification document has been scanned and uploaded, you will be required to take a picture of yourself.
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Click Add Identification, then select the identification document:
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The selected document field will display. Enter the necessary details or upload your Identification by selecting Upload:
Ensure any picture uploaded contains a clear, complete view of your identification.
- Once uploaded, the details of the uploaded ID will be extracted, and the required information will be pre-filled into their relevant section.
- Once complete, click Submit.
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The consent popup window will display. Ensure to read and understand the terms of consent, then if satisfied click Consent & Submit:
A message will be displayed and the identity verification information will be sent to Firm Verify:
Verification Result Received in Firm Verify
Now that verification is complete, the results will flow directly into the Client's Identity Verification screen:
Click the above image to expand.
From here, you can select the AML icon to view the verification results:
In some cases, AML Results will be returned for multiple possible matches. The next step here is to review the matches found, then select either Manually Verified or Manually Failed to override the AML status.
- For further instructions, see Reviewing an AML Potential Match.
Finally, you can select Download Report to download the BGLiD Verification Report.