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Contents
Personnel Due Diligence Wizard
You can now add and view Personnel Due Diligence (PDD) details through a guided six-step assessment.
| Step | What you do |
|---|---|
| 1 | Personnel Details |
| 2 | Professional Membership |
| 3 | Verification Checks – record up to 11 check types, with supporting files and notes. |
| 4 | Role Eligibility |
| 5 | Suitability |
| 6 | Final Decision – record the outcome and set a next review date. |
- Save as draft – save your progress and return to the assessment later.
- Upload a completed PDD – already completed a PDD outside Firm Verify? Upload it instead of working through the wizard.
- Next review date – set when the person's PDD should next be reviewed.
For further information, see the Personnel Due Diligence Wizard article.
Initial Client Due Diligence Workflow
Beta feature Client Management workflows are currently in Beta and are only available to relevant users. If you wish to get access to these screens, please contact your Account Manager and request access to the Client Management Beta in Firm Verify.
Under the AML/CTF Act, firms must complete customer due diligence before providing a designated service. You can now complete and record this in Firm Verify through a guided five-step process, started from the Client Landing page, the Client Information page, or during onboarding.
| Step | What you do |
|---|---|
| 1 | Summary & Initiation – capture the key client details to start the assessment. |
| 2 | Risk Assessment – assess ML/TF risk across four dimensions. The risk rating is calculated automatically. |
| 3 | Identity Verification – verify the client entity and individuals, either manually or electronically via BGLiD. |
| 4 | Related Parties – identify and screen beneficial owners, key position holders and representatives against PEP, sanctions and adverse media databases. |
| 5 | Determination – confirm the final risk rating and CDD level. You can override the rating and record a rationale. |
Using the Interim Verification tool? Firms without Beta access should continue to use the Clients - Interim Verification process until the workflow is available to all firms.
For further information, see What is Customer Due Diligence (CDD)?
Client Management Workflow Improvements
Onboarding
- Launchpad – start onboarding a client from the Launchpad.
- PEP tags – individuals identified as Politically Exposed Persons are now tagged.
- Relationship options – the options shown now match each entity type.
- Prefilled relationships – relationships that are prefilled are now locked.
- Inline checklist – a checklist shows what's still missing before onboarding can be completed.
Groups & Relationships
- Subject Entity – the Edit Relationship screen now includes a Subject Entity field.
- + Add Entity – add a new entity directly from the search bar.
- Ownership % – record ownership percentage when adding entities to a group.
KYC Improvements
Verification Results
- PEP and sanctions screens that were skipped no longer display as cleared.
- The AML section is hidden when there are no AML results.
For further information, see Client ID Verification - Beta and Reviewing an AML Potential Match.
Audit Log
- Received ID verification results are now recorded in the Audit Log.
- Deleted documents now show their actual file names.
For further information, see the Audit Log article.