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Audit Log

  • Updated

Overview

Firm Verify keeps a permanent, uneditable record of every create, update, and delete action. This supports AUSTRAC record-keeping requirements under the AML/CTF Amendment Act (Tranche 2), effective 1 July 2026.

The Audit Log records activity across:

  • Firm Profile
  • Firm Users / Key Personnel, including the Training Register
  • Firm Policy / Procedure / Process
  • Client onboarding
  • Initial client due diligence (CDD)
  • Client contact details
  • Client ID verification results received Beta
Client ID verification records For firms with access to the Client ID Verification Beta, each ID verification result received is recorded in the Audit Log. See Client ID Verification - Beta.
From the Main Toolbar, select Settings. Settings FirmVerify.png
Select Audit Log. Audit Log FirmVerify.png

The Audit Log lists every recorded action, with the most recent first.

Filters

To narrow the log to specific changes, select Add Filter.

Add Filter FirmVerify.png

Filter What it does
User

Shows only changes made by the selected users.
Module

Shows only changes made in the selected modules or screens:

  • Firm Profile
  • Firm Personnel
  • Firm Personnel - Details
  • Firm Personnel - Training
  • Firm Program
  • Email Template
  • Document Template
  • Clients - Onboarding
  • Client - Initial CDD
Action

Shows only the selected types of change:

  • Save
  • Update
  • Delete
  • Archive
  • Send for Review
  • Approve Review
  • Reject Review
  • Cancel
  • Mark as Current
  • Mark as Non-current
  • Update Next Review Date
  • Mark as Default
  • Upload
  • Download
Date Shows changes made within a date range. Enter a date in the From or To field, then select Apply.

You can apply multiple filters at once.

To remove a single filter, click next to it. To remove all filters, select Clear All.

Clear All FirmVerify.png

Client onboarding and initial CDD activity

Changes made in the client onboarding and initial CDD workflows are recorded in the Audit Log. To see only these entries, select Clients - Onboarding or Client - Initial CDD in the Module filter.

Module Action Recorded when you…
Clients - Onboarding Save Select Save for Later on any onboarding page, or Generate to finish onboarding. The entry shows the fields you changed, any related parties, documents, services and delivery channels you added, and the client's status change when onboarding is generated.
Client - Initial CDD Save Select Save for later or Generate on a new initial CDD.
Update Resume an in-progress initial CDD and save your changes.
Upload Add, remove or change documents on the Identity Verification or Related Parties steps, then select Save for later or Generate.
Download Download a document already attached to an initial CDD, such as on the Identity Verification or Related Parties steps. The entry shows the client and the name of the file downloaded. No field changes are recorded. Downloading a file from the Add Document window isn't recorded.
Cancel Select Cancel Initial CDD from the Actions menu on the Clients screen, or from Start Workflow on the client's details page. The entry shows the initial CDD details that were discarded.
Cancel action The Cancel action covers both cancelled reviews and cancelled initial CDDs. Selecting Cancel in the Action filter shows both.
Sensitive details are hidden To protect client privacy, sensitive values such as names, date of birth, TFN, contact details, identity document numbers and file names show as ***. Initial CDD determination details (final risk rating, CDD level, outcome and rationale) are also hidden. See Initial Client Due Diligence and Client Onboarding.
Imports from the Interim Verification tool Each import is recorded, with an entry for each file and for each client it creates.

Use the search bar to find specific changes. Results matching your entry appear as you type.

Viewing a change

Select a change in the Audit Log to open the Entry Detail screen.

1 Timestamp – the date and time the change occurred.
2 User – who made the change.
3 Action – the type of change.
4 Screen – where the change was made.
5 Field – which field was updated.
6 Change – the previous value and the new value.
Deleted documents When a document is deleted, the Audit Log entry shows the document's actual file name, so you can identify exactly what was removed.
Updates to client contact details When you edit a client's contact card, the entry shows all fields on that card that contain data, not only the field you changed.

Last checked against the 5 November 2026 release.

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