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Contents
- Personnel — Role Lifecycle Tracking
- Program Wizard — Drag-and-Drop Step Ordering
- Program Wizard — Restore Default Order
- Group CDD Interim Tool — v2 Update
- BGL Support Access
Personnel — Role Lifecycle Tracking
Role assignments for Users and Key Personnel now have independent lifecycle fields. Each role has its own Status (Active or Ceased), an optional Appointment Date, and a Ceased Date (required when ceasing a role). Your firm can record exactly when each person held each compliance role, separate from any other roles they hold or have held.
AUSTRAC requires firms to show who held which compliance role and when. A single Active/Ceased status at the person level is not enough if the same person held multiple roles over time.
What's new:
- Two built-in roles are now in the role picker for all firms: Senior Manager and Client Facing Personnel.
- Multiple roles can be assigned to a person in one step.
- A person's overall Active/Ceased status is calculated from their roles automatically. No manual update needed.
- Custom roles can be deleted from the picker once they have no active assignments. Built-in roles cannot be deleted.
- The Details tab shows active roles by default. Toggle Show ceased roles to see the full history.
- All role lifecycle changes are written to the audit log with actor, timestamp, field, and before/after values.
To assign a role:
| 1 | Navigate to Firm › Users tab and open the person's record. |
| 2 | Go to the Details tab and click + Add role. |
| 3 | Select one or more roles from the picker and optionally enter an Appointment Date. |
| 4 | Save the record. Each new role is Active by default. |
To cease a role: Open the person's record, change the role's Status to Ceased, enter the Ceased Date, and save. Do not delete a ceased role — it is a compliance record and deleting it removes the evidence that the person held that role.
Program Wizard — Drag-and-Drop Step Ordering
Items within each step of the Risk Assessment, Policy, and Process wizards can now be reordered by dragging. The saved order carries through to the generated document.
This applies to steps with lists of items: the sequence of Risk Factors in a Risk Assessment, or the sections in a Policy, for example. The wizard steps themselves follow a fixed structure.
To reorder items:
| 1 | Open the wizard from Firm › Program and navigate to the relevant step. |
| 2 | Hover over an item row to reveal the drag handle (⋮⋮) on the left. |
| 3 | Drag the item to its new position and release. The order saves automatically. |
Note: Drag handles appear only when the document is In Progress. If it is Under Review or Approved, set it back to In Progress to enable reordering.
Program Wizard — Restore Default Order
All three wizard types (Risk Assessment, Policy, Process) now have a Restore Defaults option that resets item ordering within a step to the BGL template sequence. It applies to the current step only — each step has its own Restore Defaults action.
Restore Defaults resets order only. Descriptions, risk ratings, responses, and all other field values stay as entered.
Group CDD Interim Tool — v2 Update
Firm feedback on the Beta 4 tool drove a significant update across compliance content, data capture, and usability. Open it from Clients in the left navigation.
Compliance corrections
- Monitoring frequencies corrected to 12 months (High), 24 months (Medium), and 36 months (Low) risk. The previous values (6/12/24 months) did not match standard accounting firm AML/CTF program expectations. Frequencies are labelled as suggested and should be set per your firm's program.
- Sanctions and adverse media are now separate workflows. A confirmed sanctions match requires an immediate pause and escalation. An adverse media finding requires investigation and assessment before you determine the appropriate response under your program.
- The risk output is now labelled Preliminary risk indication (previously "Suggested rating"). It is a starting point for your assessment, not a determination.
- Enhanced CDD trigger language is now conditional. The tool no longer states that a trigger automatically forces High risk or Enhanced CDD — your program and professional judgement determine the response.
- FATF R.17 separation of duties claim removed from the sign-off section. Sign-off requirements now reference your firm's AML/CTF program.
- Non-complying SMSF: changed from a blocking outcome to one requiring investigation and assessment.
- Record retention: hard-coded "7 years" removed from the footer. Your firm's AML/CTF program specifies the retention period.
New data capture sections
- Designated service: a structured dropdown per entity to select the service provided — company secretarial, tax agent, accounting/bookkeeping, SMSF admin, financial planning, insolvency, real property, trust/company admin, or other.
- Source of funds and Source of wealth: two separate fields per entity with example prompts. Both export to Excel.
- Ongoing CDD triggers: a checklist per entity covering ownership change, director change, appointor change, trustee change, new service, unusual transaction, sanctions hit, and PEP change.
- Customer acceptance decision: a new section before sign-off to record the firm's outcome — Accepted, Accepted with conditions, Declined, or Exit relationship — with reason, approving partner, and date. Exports to its own Excel sheet.
Next review due date
Each entity's Next review due date now auto-calculates from the Group start date and the entity's risk rating. Dates you have entered manually are preserved if the risk rating changes.
Copy address shortcut
Each person card in the Related Parties register now has a Copy from control on the Residential address field. Select another register person to copy their residential address and country of residence across — useful when multiple family members share an address.
Entity diagram improvements
- Representative relationships no longer appear as diagram edges — they are in the Structure Details table only.
- People in the register who are not linked to any entity no longer appear as phantom nodes on the diagram.
- Node width increased, row spacing tightened, and rows wrap at 4 nodes per row for larger groups.
- Edge labels are now centred on the curve.
- The Structure Details table now sits below the diagram and has been redesigned with column borders, alternating row shading, coloured section headers, and entity/relationship count badges.
UX improvements
- A dashed + Add entity button now appears inline in the entity tab row.
- New entities default to Entity N (Company) rather than "New entity" each time.
- The entity type formerly labelled "Individual / Sole trader" is now Sole trader throughout the tool, Excel export, and instructions. The Related Parties register is for all individuals behind entities; the Sole trader entity type is for when the individual is the client being onboarded under an ABN.
- The + Add person to register button has moved to the top of the Related Parties section.
Your work is not saved automatically. Data is held in the page only. Use Save to Excel regularly and Load from Excel to resume later.
BGL Support Access
If BGL Support asks to access your firm's account during an active support case, you can grant that access directly from Firm Verify.
To grant access:
| 1 | Click the ? (Help) icon in the top navigation bar. |
| 2 | Select BGL Support Access from the menu. |
| 3 | Click Grant Account Access. A confirmation notification appears: BGL Support has been invited to access your account for 14 days. |
Access expires automatically after 14 days. To revoke it sooner, go to Firm › Users, locate the BGL Support user, and select Remove.
Available to: Account Owners and Admins only.