Common questions about BGLiD identity verification requests sent from Firm Verify: why checks fail, which IDs are accepted, what's stored, and what happens when a link expires.
Questions in this article
- What causes a GOV-ID or PEP/sanctions check to fail?
- What ID types are accepted?
- Are ID details stored in Firm Verify?
- Does FrankieOne store verification data?
- Does Firm Verify show why an ID check failed?
- How long before a BGLiD verification link expires?
- How do I remind a client to complete their verification?
- Am I charged when a link expires and I send a new request?
What causes a GOV-ID or PEP/sanctions check to fail?
GOV-ID failure
A GOV-ID check fails when the details your client enters don't match the records held by the authority that issued the document:
| Document type | Issuing authority |
|---|---|
| Australian passport | Department of Foreign Affairs and Trade (DFAT) |
| Foreign passport | Department of Home Affairs (visa grant record) |
| Australian driver's licence | State or territory road authority (for example Transport for NSW, VicRoads, TMR Queensland) |
PEP/sanctions failure
A PEP or sanctions result is flagged when the client's name matches a Politically Exposed Person (PEP), a sanctions list or adverse AML media. Matching is by name against external databases, so common names can produce false positives. To review the match and override the result, see Reviewing an AML Potential Match.
What ID types are accepted?
BGLiD accepts these documents:
| Document | Notes |
|---|---|
| Australian passport | Must be current. |
| Australian driver's licence | Physical card only. Car licence (class C) or heavy vehicle licence (HR, HC, MC). Digital licences aren't accepted. |
| Passports of other countries registered with the Australian Government | Only if the client holds an Australian visa in a supported category, including New Zealand passports (subclass 444). |
| Australian Medicare card | Secondary document only, with an Australian passport or driver's licence. |
For supported visa categories, what to do if your client has no supported document, and where to find the licence and card numbers, see Supported Identification for BGLiD.
Are ID details stored in Firm Verify?
Firm Verify keeps the verification results and the Identity Verification Report on the client's Identity Verification tab. Each result received is also recorded in the Audit Log.
Firm Verify doesn't have the Request to store ID option that CAS 360 has, so ID document details your client enters in BGLiD aren't added to the client's details in Firm Verify.
Does FrankieOne store verification data?
Yes. FrankieOne, the verification provider behind BGLiD, keeps data from completed verifications for one month, then deletes it from its systems. This doesn't affect the results and report held in Firm Verify.
Does Firm Verify show why an ID check failed?
Partly. The verification results show which ID document was Verified or Unverified, and whether the client's name and date of birth matched. The issuing authority doesn't return the specific reason a document failed. For common causes and next steps, see Why Has a Biometric/ID Check Failed?
PEP and sanctions matches are shown in full, because that information is publicly available. See Reviewing an AML Potential Match.
How long before a BGLiD verification link expires?
Verification links expire 21 days after you send the request. The expiry period can't be changed, and sending a reminder doesn't extend it.
When a link expires, the request status changes to Expired, a notification appears in the bell icon, and the link no longer works for your client. To start again, select Request ID Verification on the client to send a new request.
How do I remind a client to complete their verification?
While the request is Awaiting Client, open the client's Identity Verification tab, select the request's Actions menu, then select Send Reminder. Your client is emailed the same link again.
Am I charged when a link expires and I send a new request?
You're charged once per completed check, not per request sent. An expired request isn't charged, so if you send a new request after a link expires, you pay only when your client completes it. For details, see Firm Verify Pricing and Billing.