Contents
Overview
Client ID Verification lets you request an identity verification check (BGLiD) for an Individual or Sole Trader client when you don't already hold their identification details in Firm Verify. The client submits their ID through a secure online portal, so you don't need to collect or handle their ID documents directly.
The check uses FrankieOne's platform, which screens the client's details against Government ID, Anti-Money Laundering (AML), global sanctions, Politically Exposed Person (PEP) and adverse media databases.
This article covers how to send the request, what happens after you send it, what your client sees, and how the results display in Firm Verify.
Request an ID verification
The client must exist in Firm Verify before you can request a verification. To add one, select Add Client+.
| Step | What you'll see |
|---|---|
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1
From the main toolbar, select Clients. |
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2
Select the client to open their details, then select Request ID Verification in the header.If prompted, add an email or residential address for the client. |
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3
Choose the verification method and the number of ID sources required. The methods are described in the table below. |
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4
Select Proceed. The client is emailed a link to complete the verification, and the request status changes to Awaiting Client. |
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| Method | What it checks |
|---|---|
| KYC - ID & AML Check | Government ID verification and AML screening. |
| KYC Advanced | Adds adverse news screening. |
| KYC Biometric | Adds a face scan, completed by the client on their mobile phone. |
For the cost of each method, see Firm Verify Pricing and Billing.
After you send the request
Manage the request from the client's Identity Verification tab.
| To… | What to do |
|---|---|
| Remind your client | While the request is Awaiting Client, select Send Reminder from the request's Actions menu. Your client is emailed the same link again. Reminders are free, and Firm Verify doesn't send them automatically. |
| Cancel the request | While the request is Awaiting Client, select Void from the request's Actions menu. |
| Know when it's done |
When the results are received, a notification appears in the bell icon. See Notifications. Firm Verify doesn't currently email you when your client completes the verification. |
What your client completes
Your client completes the verification in a web browser using the link in the email. If you chose KYC Biometric, they continue on their mobile phone for the face scan. For clients who may need help, share Tips for Completing Your BGLiD Identity Verification.
Expand the section below to see the steps your client follows. This is useful if a client contacts you for help.
The email contains a link to complete the requested identity verification:
Select the image to enlarge it.
Selecting the link opens the secure verification portal.
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Select Send Code. A six-digit authentication code is sent to the client's email.
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Enter the code to open the Identity Verification screen:
Biometric scanning differences
If KYC Biometric was selected, the client is prompted to continue on their mobile phone.
After selecting the document to scan or upload:
- The client photographs the selected identification document with their phone.
- Once the document is uploaded, the client takes a photo of themselves.
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Select Add Identification, then select the identification document:
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Enter the document details, or select Upload to upload a photo of the identification. Details are extracted from the upload and prefilled automatically. Any photo must show a clear, complete view of the identification.
- Select Submit.
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Read the consent terms in the pop-up window, then select Consent & Submit:
A confirmation message displays and the results are sent to Firm Verify:
Verification results in Firm Verify
Once the client completes the verification, the results appear in the client's Identity Verification tab:
Request statuses include Awaiting Client, Awaiting BGL and Expired. Use the status info icon to see what each status means.
Select the AML icon to open the verification results:
| Section | What it shows |
|---|---|
| Results | GOV-ID, AML and Biometric outcomes, an AML risk rating, and any sanctions, PEP or adverse media matches. |
| Override | AML results are returned for all possible matches. Review the matches, then select Manually Verified or Manually Failed to override the AML status. See Reviewing an AML Potential Match. |
| Report | Download the Identity Verification Report from the request's Actions menu. |
How results display
- If a PEP or sanctions screen was skipped, it shows as skipped rather than cleared.
- The AML section is hidden when there are no AML results.
- GOV-ID results show only the ID sources the client submitted. For example, if you requested 1 source, only 1 source displays.
- The ID document details your client enters aren't copied into the client's details in Firm Verify.
Using the result in initial CDD
BGLiD results don't show in the initial CDD wizard yet, for the client or for related parties. Record the check in Step 3: Identity verification of the wizard. See Initial Client Due Diligence.