The Clients screen lists every client and client group in your firm. Each row shows a client status, a CDD status and a risk rating, so you can see at a glance where each client is up to and which clients need attention.
Contents
Navigation
From the Main Toolbar, select Clients.
What each column shows
| Column | What it shows |
|---|---|
| Client status | Where the client is in onboarding. See Client status. |
| CDD status | Where the client is in initial customer due diligence (CDD). See CDD status. |
| Risk rating | The client's money laundering and terrorism financing (ML/TF) risk, from their CDD. See Risk rating. |
Client status
The client status tracks where the client is in onboarding.
| Status | Meaning | What sets this status |
|---|---|---|
| Contact | A person or entity in Firm Verify that you haven't onboarded, such as a related party of a client. | Neither Pre-commencement nor Service engagement is set, when you add the client or on the client's Client status card. |
| Prospect | A client you'll provide services to. Onboarding isn't complete, so you can keep editing and saving for later. | Service engagement is set to Engaged and Pre-commencement isn't set. |
| Pre-commencement | Same as Prospect, but the client is flagged as pre-commencement. | Pre-commencement is set. This takes priority over Service engagement, even when it's Engaged. |
| Active | Onboarding is complete. | You select Generate to finalise the client's onboarding. |
| Review Onboarding Coming soon | The onboarding has been sent to a reviewer for approval. Editing is locked until the review is complete. | You send the generated onboarding to a reviewer. |
| Group | The row is a client group. Each client in the group has its own status. | You save a client group. |
While a client is at Contact, Prospect or Pre-commencement, you can open their onboarding from the Actions menu. Once the client is Active, you can no longer open onboarding, but you can still view or archive the client.
Once a client is Active, they stay Active even if you change Pre-commencement or Service engagement on the Client status card.
You can start an initial CDD when the client status is Contact, Prospect, Pre-commencement or Active. You don't need to finish onboarding first.
CDD status
The CDD status tracks the client's initial customer due diligence (CDD). It's separate from the client status, so a client can be Active (onboarding complete) while their CDD status is still Ready for CDD.
| Status | Meaning | What sets this status |
|---|---|---|
| Ready for CDD | Initial CDD hasn't started yet. | You add a client. This is the default for every new client. |
| CDD In Progress | Initial CDD has started but isn't finished. | You select Start Initial CDD, or you import a client whose file doesn't record a complete acceptance decision approved by a user in your firm. |
| Active | Initial CDD is complete. | You select Generate to finalise the initial CDD, or you import a client whose file records a complete acceptance decision approved by a user in your firm. |
| Cancelled | The initial CDD was cancelled. Select Start Initial CDD to begin a new one. Nothing is carried over from the cancelled CDD. | You select Cancel Initial CDD from the client's Actions menu, then select Cancel CDD to confirm. |
| Non-Applicable | Shown for client groups. Initial CDD can't be run on a group, so each client in the group has its own CDD status. | You save a client group. |
When you filter the Clients screen by CDD status, select Non-Applicable to find your groups.
Note
Prospect is no longer a CDD status. Clients that previously showed Prospect as their CDD status now show Ready for CDD.
Risk rating
The risk rating is the client's ML/TF risk. It comes from the client's initial CDD, so a client has no rating until CDD has started.
| Rating | What it means | Suggested CDD level |
|---|---|---|
| Not Assessed | The client doesn't have a risk rating yet, usually because initial CDD hasn't started. | – |
| Low | The client is assessed as low risk. | Simplified |
| Medium | The client is assessed as medium risk. | Standard |
| High | The client is assessed as high risk. | Enhanced |
Where the rating comes from
| CDD status | Risk rating shown |
|---|---|
| Ready for CDD | Not Assessed |
| CDD In Progress | The derived risk rating from Step 2 of the initial CDD. See Derived rating and CDD level. |
| Active | The final Risk rating applied from Step 5 of the initial CDD. See Confirm the risk rating and CDD level. |
Frequently asked questions
Select a question to see the answer.
Why is my client Active but their CDD status is Ready for CDD?
The two statuses track different things. The client status shows onboarding is complete. The CDD status shows initial CDD hasn't started. You can start an initial CDD at any client status. See Start an initial CDD.
Why does my client show Not Assessed?
The client doesn't have a risk rating yet, usually because initial CDD hasn't started. The rating appears once you start initial CDD and complete the risk assessment.
Why is a group's CDD status Non-Applicable?
Initial CDD can't be run on a group, so each client in the group has its own CDD status and risk rating. Open the group to see its clients.
Can I filter the list by status or risk rating?
Yes. Select Add Filter, or save a combination you use often as a Quick Filter. See Clients Screen Filters.
Related articles
To add a client or change their details, see How to Add and Manage Clients. To start or continue CDD, see Initial Client Due Diligence. To filter your client list, see Clients Screen Filters.
Last checked against the 5 November 2026 release.