If BGL Support asks to access your firm's account to investigate an issue, you can grant that access directly from Firm Verify. Access lasts 14 days and can be revoked at any time from the Users screen.
Granting BGL Support access
Account Owners and Admins can grant access. The process takes one click.
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Click the ? (Help) icon in the top navigation bar. |
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Select BGL Support Access from the menu. |
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Click Already in contact with BGL Support? Grant Account Access here. |
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A confirmation notification appears in the top-right corner: Invitation Sent — BGL Support has been invited to access your account for 14 days. No further action is needed. |
Revoking access early
If you need to remove BGL Support's access before the 14 days expire:
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Navigate to Firm › Users. |
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Locate the BGL Support user in the list. |
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Select Remove from the options menu next to that user. Access is revoked immediately. |
Frequently asked questions
Who can grant BGL Support access?
Account Owners and Admins. Standard users do not see the BGL Support Access option in the help menu.
What can BGL Support see when they have access?
BGL Support can view your firm's data in Firm Verify to investigate the issue you've reported. They cannot access other firms and their access is logged. Contact BGL Support directly if you need more detail on what is accessed during a support session.
Does access expire on its own?
Yes. Access expires automatically after 14 days. You can also remove it sooner from Firm › Users at any time.
Can I grant access more than once?
Yes. You can grant access again at any time, including after a previous access window has expired.
I don't see BGL Support Access in the help menu. Why?
Your account role may not include Admin or Account Owner permissions. Ask your firm's Account Owner to grant access on your behalf, or contact BGL Support to confirm your account role.
This article covers BGL Support Access introduced in Firm Verify Beta 5 (July 2026). To contact BGL Support, use the Help menu or visit support.firmverify.com.au.