The AML/CTF Setup Checklist on the Dashboard has three steps. Each step completes when one condition is met. If your checklist is below 100%, find the step that isn't ticked below and fix that condition.
What completes each step?
| Step | Complete when | Common reason it isn't ticked |
|---|---|---|
| 01 Complete Firm Profile | All required Firm Profile fields are completed and saved. | The Firm Profile hasn't been saved. Fix it |
| 02 Appoint Compliance Officer | At least one user holds the Compliance Officer role with Status Active. | The role was added to key personnel, or the person has a different role or MyBGL position, such as Account Owner. Fix it |
| 03 Build AML/CTF Program | A Program document is marked as current, or a Risk Assessment, Policy, Process and Program document are each marked as current. | The Program document was generated or uploaded but not marked as current. Fix it |
How do I complete the Firm Profile step?
1 |
On the Dashboard, select Start next to Complete Firm Profile. |
2 |
Complete every required field in each section. |
3 |
Select Save, then return to the Dashboard. For field-by-field help, see Firm Profile. |
How do I complete the Appoint Compliance Officer step?
1 |
From the main toolbar, select Firm, then the Personnel tab. |
2 |
Select the user's name to open their record, then select the Details tab. |
3 |
In the Roles section, select + Add role, then select Compliance Officer. If the role is already there, check its Status is Active, not Ceased. |
4 |
Enter the Appointment Date (optional, but recommended). |
5 |
Select Save, then refresh the Dashboard. |
To appoint someone who isn't a user yet, invite them to Firm Verify first. For role statuses, dates and ceasing a role, see Personnel Roles.
How do I complete the Build AML/CTF Program step?
Mark your Program document as current. This completes all four sub-steps, even if your Risk Assessment, Policy and Process documents aren't marked as current.
| Step | What you'll see |
|---|---|
|
1
On the Dashboard, select Continue next to Build AML/CTF Program. |
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2
In the Program section, find your Program document. A document that is marked as current shows the Current tag in the Tags column. |
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3
Review the Program to confirm it reflects your firm's current practices. |
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4
Select the actions button in the Action column of the Program row. |
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5
Select Mark as Current, then return to the Dashboard. |
Frequently asked questions
Select a question to see the answer.
I've appointed myself as Compliance Officer, but the Dashboard still says Appoint Compliance Officer. Why?
Open your record on the Personnel tab and check the Details tab. The Compliance Officer role must be listed with Status Active. Being the Account Owner doesn't count. If the role is missing, add it as described in How do I complete the Appoint Compliance Officer step?
I added the Compliance Officer role to a key personnel record. Why doesn't it count?
Only users can hold the Compliance Officer role. Invite the person to Firm Verify, then add the role to their user record.
Do I need to mark my Risk Assessment, Policy and Process documents as current?
Not for the checklist. A Program document marked as current completes the Build AML/CTF Program step on its own. You do need a current Risk Assessment, Policy and Process document to generate a Program in Firm Verify.
I've done all of this and the checklist still isn't at 100%. What now?
Refresh the Dashboard. If a step still isn't ticked, log a support call and tell us which step.
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Last checked against the 5 November 2026 release.