Instructions
To log a support call, select the Log a support call icon at the top of the Simple Fund 360 page.
Complete the following Support Call requirements:
Field | Explanation |
|---|---|
| Problem Statement | From the drop down list, select the topic that best fits your support query.
If none of the above options relates to your query, please select the most relevant option available. |
| Correspondence Method | From the drop down list, select one of two options:
|
| Comment | Provide a description of the issue you face to assist the agent in providing the best possible solution to your query. |
| Attachments | Upload up to five files to assist with explaining your support query. |
Once you have completed the above fields, select Submit Request. An agent will be in contact with you shortly.
You will also receive an automated email confirming that your support ticket has been submitted to the BGL Support Team, please check your email.
If you would like to add further information to your support call, simply reply to the email and add your response.
If you have resolved your query, reply to the email to notify the BGL Support Team to close the support ticket.