Firm Verify uses a left-hand sidebar with four main sections. Clicking Firm opens a tabbed screen where all compliance work takes place.
Left-hand sidebar
| Section | What you do here |
|---|---|
| Dashboard | Your compliance overview. Shows documents awaiting review, upcoming reassessments, your AML/CTF setup checklist progress, and training status. |
| Clients | Customer Due Diligence (CDD) workflows for onboarding and managing your clients under AML/CTF requirements. |
| Firm | All firm-level compliance work. Contains three tabs: Firm Profile, Users, and Program. |
| Settings | Firm-level configuration managed by Administrators. Includes email templates and document templates. |
Firm — tabs
Clicking Firm in the sidebar opens a screen with three tabs across the top.
| Tab | What you do here |
|---|---|
| Firm Profile | Set up and update your firm's legal identity, industry segment, designated services, and registered addresses. Complete this first — the information here flows into all generated documents. |
| Users | Manage firm users and AML/CTF key personnel, including your Compliance Officer and Governing Body. Track AML/CTF training status for each person. |
| Program | Build and manage all your AML/CTF compliance documents — Risk Assessment, Policy, Process, and the overall Program. Generate or upload documents, send for review, and track approval status. |
Top bar
| Item | Description |
|---|---|
| Feedback | Submit product feedback, bug reports, or suggestions directly to the BGL product team. |
| Help | Access the Firm Verify Help Centre, release notes, and BGL server status. Opens at firmverify.zendesk.com/hc/en-au. |
| App Switcher | Switch between Firm Verify and other BGL Suite applications. Also includes Firm Change if your login has access to more than one firm. |
| Profile | Access and update your personal account details via the BGL Ecosystem. |
| Sign Out | Signs you out of Firm Verify and returns you to the login page. |
Frequently asked questions
Where do I start when I first log in?
Go to Firm > Firm Profile first. Completing your Firm Profile ensures your AML/CTF documents are pre-populated with accurate firm details.
Where do I build my risk assessment?
Go to Firm > Program. From there you can generate a risk assessment using the wizard or upload an existing document.
Where do I build my AML/CTF Policy?
Go to Firm > Program. From there you can generate a policy using the wizard or upload an existing document.
How do I switch to another BGL product?
Use the App Switcher in the top bar. It lists all BGL Suite applications your login has access to.
Where do I find help while using Firm Verify?
Click Help in the top bar to open the Help Centre at firmverify.zendesk.com/hc/en-au.