If you recorded clients in the Interim Verification tool, you can import the Excel files you saved from it instead of entering each client again. The import creates the clients, their related parties and relationships, and brings in their risk assessment answers and acceptance decision so you can continue their initial customer due diligence (CDD) in Firm Verify.
Contents
Before you start
- Use the files saved from the Interim Verification tool – each file must be an Excel file (.xlsx) you saved with Save to Excel. There's no separate template, and PDFs can't be imported. See Clients - Interim Verification process.
- One client or client group per file – you can upload up to 10 files at a time.
Import your files
| Step | What you'll see |
|---|---|
|
1
From the Main Toolbar, select Clients. |
|
|
2
Select Start. |
|
|
3
Select Importing clients from a spreadsheet. |
|
|
4
Drag and drop your files into the upload area, or browse to select them. You can add up to 10 .xlsx files. |
|
|
5
Select Import. |
|
|
6
Review the import results. Any file that didn't import is listed here, and the other files still import. |
|
What's imported and where it goes
| From the file | Where it goes in Firm Verify |
|---|---|
| Clients and groups | Created as clients, with groups and the relationships between their entities. |
| Related parties | Created as contacts, linked to each client with their role and ownership %. |
| Risk assessment answers and acceptance decision | The client's initial CDD. See What to do after the import. |
| Scope, pre-screen, trigger and sign-off details | The Group Scope Interview (groups only), Pre-screen Risk Assessment, Enhanced CDD Triggers and Import Sign Off cards on the client record. |
| Source of funds, source of wealth, ASIC disqualified | The Risk card. ASIC disqualified shows for individuals and sole traders only. |
| Designated service provider | The Services card. |
For more about these cards, see How to Add and Manage Clients.
Which statuses do imported clients get?
| Status | Set to |
|---|---|
| Client status | Active for every imported client, so you don't onboard them again. |
| CDD status | Active only when the file records a complete acceptance decision and the approver matches a user in your firm. Otherwise, CDD In Progress. |
What to do after the import
- Continue the initial CDD – for clients at CDD In Progress, open the client and select Continue Initial CDD. See Initial Client Due Diligence.
- Review the imported risk answers – they're pre-filled under Risk factors imported from interim client form in the risk assessment step, and you can change them.
- Resolve duplicates – if a client or contact was already in Firm Verify, tidy up the duplicate records.
- Check the Audit Log – each import is recorded, with an entry for each file and each client it creates. See Audit Log.
Frequently asked questions
Select a question to see the answer.
Is there a template I can fill in and import?
No. The import only reads the Excel files saved with Save to Excel in the Interim Verification tool, so other spreadsheets can't be imported. To add clients you haven't recorded in the tool, see How to Add and Manage Clients.
Can I import the PDF I saved from the Interim Verification tool?
No. You can only import .xlsx files saved with Save to Excel. Keep the PDF on file with your AML/CTF program records. If you only saved a PDF for a client, add the client in Firm Verify instead. See How to Add and Manage Clients.
What happens if I upload the same file twice?
If the file is exactly the same, the clients aren't created again. If you've made any change to the file, even to one cell, it's treated as a new file, and every client and contact in it is created again as a duplicate. To correct an imported client, update it in Firm Verify instead of re-importing the file.
One of my files didn't import. Do I need to upload them all again?
No. Each file imports on its own, so the others are still imported. Upload only the file that failed.
Why did my client import at CDD In Progress instead of Active?
CDD is only set to Active when every part of the acceptance decision is filled in and the approver's name matches a user in your firm. Check the approver's name matches the user's name in Firm Verify. You can finish the CDD in Firm Verify.
Related articles
To record clients in the interim tool, see Clients - Interim Verification process. To add clients manually, see How to Add and Manage Clients.
Last checked against the 5 November 2026 release.